Do you have usable (great) service innovation tools?
I am writing a book about next generation service concepts, a practical guide for service innovation and my goal is to make a practical toolbox for service innovation. The book will help managers and service professionals in the process to create compelling new services
Can you recommend service innovation tools and can you tell me more about your experience working with the tool/ model/method.
You can send your opinion or information by e-mail. I will tell you of course what I will do with your information and when I use your tool I will without doubt refer to you.
Thanks for the co-creation!
Gertjan Verstoep
Businesspreneur
e-mail: gverstoep[at]businesspreneur.nl
Weblog!
http://businesspreneurserviceinnovation.wordpress.com/
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Aside
Some (hopefully) inspirational questions:
What do costumers want to see in next generation products and services?
Are there clear scenario’s about the needs of customers and what kind of service value
proposition they really need? Translate customer insights in meaningful components of the service value proposition.
- Tools about: using rapid facilitation techniques for the subject service innovation. Maximize team participation, right people, right methods and high level of commitment.
- Tools about: understand the dominant logic of service concepts. Breaking the status quo. Doing similar things differently!city
- Tools about: detailed understanding of your customer will give you the opportunity to design compelling service propositions.
- Tools about: creativity, fun and results A systematic design approach (building blocks) to maximize the space for creative service solutions.game changing
- Tools about: Innovative service models Experience new service scenario’s like ultrasimplification, service infusion and amplification and value repositioning (Forrester) and other trends.
